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Víctor Lledó
Head of Customer Care · Aerolínea regional
Víctor Lledó is Head of Customer Care at a regional airline, working on customer service with agents. They have spent years applying technology in real projects and share what has worked and what hasn't.
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04 · Thursday · Alicante
Live demo: 24/7 customer service with an agent
An agent connected to orders, incidents and FAQs, with hand-off to people.
04 · Thursday · Alicante
Debate: agent or human? The limit in customer service
Debate: agent or human? The limit in customer service. Hands-on session with real examples and time for questions.